Pet Resort OFFERING BOARDING,DAYCARE,GROOMING & TRAINING

40 Ely Road, ​Monson, MA 01057   413-267-4036    1-800-649 DOGS

​Frequently Asked Questions

This page is designed to help answer some of the questions that come to mind as you're considering boarding your pet.
If you do not find the answer to your question here please feel free to contact us.
You may see your question being added to this list. You may also check out our blog for more in-depth information on specific topics.

Who will take care of my pets while they're in your care?
Camelot is staffed, by professional, caring, concerned, and loving caretakers. Jennifer, our onsite manager and owner, lives on the property.  Jennifer is supported by the royal staff comprised of Amy, Tiffany, Hannah, Eva Brianna, Karson, Jodi, Briea, Laurie, Jillian, Lyndsey, and Greg.

When can I drop my pet off?
Camelot offers drop-off and pick-up services during our normal office hours.
Please keep in mind, if you pick up by 1:00 p.m. on the day of departure you are not charged for that day.

Can I bring my own food?
You are welcome to bring your pets food we request that it be packaged in portion controlled servings with your name on it. If you choose not to, we serve premium chicken and rice dry kibble and Frozen Bil-Jac to supplement our picky eaters.

Can I bring my pets bedding, blankets and toys?
Camelot provides royal maid service and bedding is washed, fluffed and replaced daily.You are welcome to bring something familiar from home but we ask that it be labeled and machine washable.   Please keep in mind that the kennel is a different environment so we ask that you not bring any items that would cause you or your pet emotional distress if they were ruined.

Will you exercise my dog during his stay at Camelot?
Camelot’s royal staff loves interacting with all our guests. 

Where do the dogs go during inclement weather?
Our covered runs protect our guests from the elements.  Many pets are unfazed by the weather and enjoy being outside regardless of whether it’s snowing, raining or sunny.

Will my dog be with other dogs?
While some pets are extremely social other are more reserved.  Each individual pet’s personality is assessed and considered when allowing pets to interact.

What is your minimum age for boarding?
We do not have age restrictions but special arrangements need to be made for non-immunized pets. 

Do you require a deposit in advance of a boarding visit?
At this time, we only require a deposit for extended stays, training and our prepaid promotions.

How are boarding fees calculated?
Think of us as a pet hotel.  You are charged for the day you check-in regardless of the time and you are not charged for the day you check-out if you do so before 10 am. This is extended to 1:00 pm if your pet is getting a bath.
 
Can I pick up my pet outside of normal business hours?
We can accommodate after-hours service for an additional fee.

Where is my pet going to relieve himself while in your care?
Each accommodation provides an outdoor area for your pet. 

My dog is on a special diet. Can I bring my own food?
We are happy to accommodate you but ask that you bring it in baggies that are portion controlled and labeled.

My pet is diabetic and requires shots?
Yes, we charge $5.00 per injection, but please consider the environment may change your pet’s dosage requirements.

Do you board exotic small animals?
Yes, you will need to provide housing and food along with detailed instruction on their needs. We do not feed live food.

Can my pet catch a disease by being boarded with other pets?
We do everything we can to provide a clean and safe environment for our guests and require that everyone be immunized, but just like with taking your pet to the Vet’s office, going to the park, or taking a walk on the sidewalk, exposure to contagious deceases is possible and depending on your pet’s immune system the results will vary.

Can all my pet stay together in the same suite?
As long as they get along.

Do you have discounts for multiple pets?
We offer a 10% multi-pet boarding discount.

What do you do if my pet becomes ill?
We will contact you, your emergency contact and your vet if needed.

Do you administer medication?
Yes, there is no charge for meds administered in food at mealtime.

What are your check-in and check-out times?
Anytime during normal Office Hours:
Monday through Saturday from 8:00 am to 1:00 pm and 4:00 pm-6:00 pm
Sunday from 4:00 pm-6:00 pm.

This is my first time boarding my pet, what should I expect at check-in time?
You and your pet will be welcomed by a royal staff member.  We will review your information, verify immunizations and you will be asked to review and sign our boarding contract.  We will verify the booking information and take your pet to get settled in.  This can be a very emotional moment for you and rest assure everything will be fine.  As soon as you leave, our guests settle in beautifully…no worries…. Feel free to call for updates….. We want you to have a wonderful worry-free time away too.
 
How do I make a reservation?
You can make a reservation online via our website www.camelotkennels.com by clicking the book now ribbon in the upper right corner, calling the office at 413-267-4036, or emailing us at camelotkennels2004@yahoo.com.

What is your fee policy?
Please visit our Rates and Accommodations page.

Do you fill up on holidays weekends, school vacations and the summer months?
We do occasionally have 2 waiting list during peak periods.  Waiting lists are divided into new customers and Royal Family Members.  Priority is giving to our Royal Rewards members.
 
What is the daily schedule like for my dog?
Visit A Day in the Realm for an outline of a typical day in the Kingdom.
 
Do you offer group play for boarding dogs?
Yes, we have several options available ranging from 30 minutes daily to all day.

Can I visit my pet while it is boarding with you?
Sure, we have many extended stay guests whose families visit.
 
Is it okay to call and check on my pet while I am out of town?
Absolutely, call anytime during office hours and we will be happy to give you an update.

What days are you closed during the year?
Our facility is never closed but the office is closed on Easter, 4th of July, Thanksgiving, Christmas Day and New Year’s Day.  We also have a few days during the year when the office is only open from 8:00 am to 1:00 pm or 4:00 pm-6:00 pm.  
 
Is someone at the kennel 24 hours a day?  What happens in case of an emergency?
Yes, with few exceptions. We have emergency procedures to ensure every guest’swell being is our top priority.

Can you board my handicapped pet?
On a case by case basis.

Are cats kept separate from dogs?
Yes, the cattery is a space separate from where the dogs board.

What is the cancellation policy?
We understand plan change and we ask that you give us as much advanced notice as possible.  Our prepaid promotions are non-refundable.

How do I get my pet’s vaccination, health certificate, and age certificate information to Camelot?
You can email us a copy, snail mail, or bring it with you when you come in.

Links:
Immunization requirements
Types of accommodations
Day in the realm
Directions
Hours
Reservations
Contact us